Terms
Terms of service
Last updated: 2026-05-20
By using Mesa you agree to these terms. They are written in plain English on purpose.
What Mesa is
Mesa is a software-as-a-service operations platform for artisan food businesses. We give you tools to create clients, products, orders, invoices, and a cash-flow view. We do not file your taxes, sign contracts on your behalf, or guarantee payment from your customers.
Eligibility
You must be 18 or older and legally able to enter contracts. You must give us accurate information about your business.
Your account
You're responsible for keeping your password (or your linked Google account) safe. Don't share your account. Tell us if you suspect unauthorized access.
Acceptable use
Don't use Mesa to send spam, deceive your customers, store data you don't have a right to store, or attempt to break our security. We may suspend accounts that do.
Trial & payment
- The first 14 days are free. We do not require a credit card during the trial.
- After the trial, paid plans start at $79/month (Starter), $149/month (Growth), and $299/month (Scale). Prices may change with at least 30 days' notice for existing customers.
- Payments are processed by Stripe. By subscribing you also agree to Stripe's terms.
- If a payment fails, your account becomes read-only for 3 days. After that, if still unpaid, we suspend the account. Your data stays available for export for 90 days.
Cancellation
Cancel anytime from your dashboard. We don't ask why and we don't make you call. You keep access until the end of your current billing period.
Data ownership
Your data is yours. You can export it as Excel at any time. We never use your operational data for any purpose other than running the service for you.
Service availability
We aim for high availability but Mesa is provided as is, with no formal uptime SLA in the pilot stage. We do our best to be up; if we are down, we work to bring the service back as fast as possible.
Limitation of liability
To the maximum extent permitted by law, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect, incidental, or consequential damages (lost profits, business interruption, lost data — though we work hard to prevent the latter).
Indemnification
You agree to defend and hold us harmless from claims arising out of your use of Mesa, your data, or your violation of these terms.
Governing law
These terms are governed by the laws of the United States. Disputes will be resolved in the courts of the founder's state of residence.
Changes
We may update these terms. If we do, we'll email account holders. Continued use after the change date means you accept the new terms.
Contact
Questions: [email protected].